Ken Levitt

Peer service reinvented

To say that COVID-19 has wreaked havoc on British Columbians would be an understatement. The virus has disrupted anything that we would call the normal activities of daily life. Most of us have had to make major compromises: where we go, what we do and how we can avoid getting the terrible virus. These adjustments have had a major impact on Jewish Seniors Alliance clients, who are already compromised by loneliness and isolation.

How we serve our clients and how we support our volunteers has undergone major changes – let’s give it the label “reinventing peer services.” In order to better understand what has taken place, I interviewed Charles Leibovitch, JSA senior peer support services coordinator, and Grace Hann, JSA trainer of volunteers of senior support services.

In the beginning

By mid-March 2020, the first sign of COVID-19 began to show its ugly head. The lockdown left clients and volunteers absolutely unprepared. Persons who were already isolated and lonely found themselves even more isolated and lonelier. As time progressed, clients were cut off from family members who might have supported their relatives through personal contact and social events. This was especially devastating for persons without family.

In many situations, volunteers were their primary contact; their lifeline! Being alone undermines one’s mental health. Being alone exaggerates one’s fear of COVID-19. Most of the clients were cut off from community programs, like adult day care. Spouses who usually spent time with their spouse in a long-term care facility were also cut off. Simple activities like going for a walk and sitting on a bench were curtailed. Elders had depended on having that human connection – having that human touch makes us feel needed and whole.

Volunteers meet challenge

The changing scene called for quick action, initiated by Grace and Charles. Instead of personal visits, the telephone would become the prime instrument of contact between volunteers and their clients. It was necessary to contact the volunteers quickly. Support for the volunteers would be provided by Zoom. This necessitated a steep learning curve for volunteer and client. After all, making and keeping the connection was critical. The three services – peer support, friendly visits and friendly phone calls – had to be reassessed in terms of the neediest clients. Each of the three services’ volunteers had different levels of training by Grace.

In some situations, a certified peer support volunteer was assigned to a person who ordinarily would have had contact with a friendly visitor or a friendly phone caller. Moving from in-person contact to impersonal contact was a major transition – almost like reinventing how support was to be provided. The JSA volunteers made the transition like veterans, with the extraordinary help of Grace and Charles. There was an increase in the contacts between volunteers and clients and an increase in Zoom online meetings to support the very special work being carried out by the volunteers.

Supporting the volunteers

Grace and Charles organized many activities, including outdoor picnics, weekly webinar seminars, a Chanukah party with a singalong and group support meetings every three weeks. The spirit and esprit de corps by the volunteers has been amazing. Volunteers will send cards to their clients as an additional way to keep in contact. Who doesn’t like to receive mail?

Next steps

Challenging times require challenging solutions. Charles and Grace rose to the challenge and proved that, with dedication, imagination and determination, obstacles can be overcome. When the COVID-19 vaccine has been fully distributed, we will establish a “new normal.” This will present JSA, Grace, Charles and the volunteers with a new set of issues and situations. And, as the song goes, “we shall overcome” – they will face these challenges with creativity, empathy and caring.

Ken Levitt is a past president of Jewish Seniors Alliance, former chief executive officer of Louis Brier Home and Hospital, and a past chair of Camp Miriam. In 1985, he co-edited The Challenge of Child Welfare, the first textbook on child welfare in Canada. A version of this article originally appeared in the March 2021 issue of Senior Line.

Why should we volunteer?

Why do we volunteer? As a volunteer myself, I never gave this topic much thought until the editorial committee of Senior Line determined to feature volunteering in an upcoming edition.

A volunteer is someone who offers their service of their own free will or without being asked. Most people who volunteer do so because they are making a contribution to society or to a selected part of society. Some volunteer because of values that have been instilled in them or are part of their heritage, or because of the examples that others have set.

Volunteers are the backbone of every not-for-profit organization that exists. They run the gamut of everything that an organization does: sit on boards of directors, raise funds for the operation of the organization, plan and chart the future of the organization, visit seniors who are shut-ins or visit the sick and infirm. These are but some of the ways that volunteers make an enormous contribution.

My interest in volunteering likely came from observing my parents while growing up in what was considered rural Surrey in the late 1940s and 1950s. Both were involved in the Royal Canadian Legion and the Newton Athletic Club. I became involved in a number of organizations that included the B.C. Association of Social Workers, Habonim Dror Camp Miriam, the Performing Arts Lodge, Congregation Beth Israel and, more recently, Jewish Seniors Alliance. My motivation? To use my experience in supervision, management and organizational development. What could I do to make a difference? It was important for me to believe in the purpose and direction of the organization and how I could fit in. I have never wanted to be a spectator but an active contributor to the positive evolution of an organization and, of course, to the services they provide.

Norman Franks represents the quintessential volunteer. Franks is a native Vancouverite whose family has a long history in the city. During his student days at the University of British Columbia, he served as president of Hillel House. At the invitation of brothers Jeffrey and Peter Barnett, who helped pioneer the establishment of Variety Club in Vancouver, Franks became a member. He agreed with the purpose of Variety and, perhaps more important, identified with them because of being the parent of a severely challenged child.

Franks also has been involved with State of Israel Bonds, as executive director and as volunteer, he was involved with Project Isaiah, the Louis Brier Jewish Aged Foundation, Vancouver Talmud Torah and the Mountain View Cemetery Restoration Committee. He has served on the board of Beth Israel and, for the past nine years, has served as parnass, helping with the administration of the congregation. Franks works for the personal satisfaction he gets from the task at hand. In his own words, “I feel blessed and volunteering is my way of showing gratitude.”

Courtney Cohen, 27, sets the standard for younger people who demonstrate a passion for volunteering. In 2013, while brainstorming with Lynne Fader, co-executive director of the Kehila Society of Richmond, Rose’s Angels was born. Cohen’s inspiration comes from her late grandmother, Rose Lewin, who she describes as “the most compassionate and selfless person I have ever known.”

Rose’s Angels is a yearly event that provides a special package to assist people who live in poverty. Agencies that received packages this year included the Jewish Food Bank, Chimo Outreach, Richmond Family Place, Turning Point Recovery and many others. The decision of what to include in the packages was based on what the agencies’ clientele needed, such as non-perishable food, toiletry items and warm socks, toques, gloves and scarves. Donations came primarily from individuals and, on Feb. 14, more than 40 volunteers recruited by Cohen gathered at Richmond Jewish Day School to assemble and deliver a total of 400 care packages and 750 warmth bundles. Cohen said she measures success by “knowing others are benefiting from our care packages and the satisfaction felt by all volunteers and donors.”

Elayne Shapray, z’l, represented a special class of volunteers for her courage and for her convictions. She was a registered nurse by profession and graduated from the Jewish General Hospital in Montreal. In her own words, “Volunteering was always in my blood and I had the luxury of not having to work. I wanted to give back to the community. I got more from volunteering.” Shapray had an enviable record for the volunteering she undertook: Planned Parenthood, palliative care at Vancouver General Hospital, helped start L’Chaim Adult Day Centre, UBC Women’s Resources, served on the boards of Jewish Family Service Agency and Beth Israel – it was Shapray who initiated the annual coat drive at BI 22 years ago.

At age 39, she was diagnosed with multiple sclerosis, but she never disclosed her malady to the organizations she volunteered with so she would not receive any special treatment. Her days as an active volunteer ended about two years ago. Her most recent diagnosis was progressive secondary MS and, from 2011, she had been in the media about the “right to choose,” physician-assisted dying. She will be remembered for her caring, involvements and beliefs.

Larry Shapiro is a “wild and crazy guy.” He is energetic, entertaining and fun to hang out with. He and his wife, Dianne, moved to Vancouver from Montreal more than two years ago to be closer to family. In Montreal, he was involved with civil

defence, Zionist causes and his Masonic lodge. He became an advocate for his very independent late mother’s well-being, ensuring all her needs were being met.

As a new Vancouverite, it was important for him to meet new friends and to become involved. Initially, he joined Oakridge Seniors’ Centre, where he now sits on the board of directors. Shortly thereafter, he met Serge Haber, the founder of JSA, who invited him to volunteer as a peer counselor. After meeting the program’s trainer, Grace Hann, Shapiro entered the 55-hour training program. Today, he has five seniors with whom he is in regular face-to-face contact, and he is now on the executive committee of JSA.

Shapiro has some thoughtful insights about seniors who may feel isolated, lonely and possibly depressed, and believes that interaction with seniors in need requires more than mere physical care. He noted, “Listening is important and it is something not all of us do well. People have a story to tell and they want to relive their lives through storytelling even if it’s repetitive. I have seen the positive effects that peer counseling can make. It is often an instantaneous and spontaneous return to normalcy because it involves another person who listens and cares unconditionally.”

Do volunteers make a difference? Re-read this article and you will know the answer.

Ken Levitt is a vice-president of the Jewish Seniors Alliance of Greater Vancouver and a former chief executive officer of Louis Brier Home and Hospital. A longer version of this article will be printed in a forthcoming Senior Line.

Are food banks here to stay?

In March 2013, 833,098 persons were served by food banks in Canada. Food bank use remains high and many Canadians depend on food banks for weekly, semi-monthly or monthly grocery items in order to put food on the table. One-half of the families being served include children and close to one-half are two-parent families. More than one-third of food bank recipients are children, many of whom are school age and go to bed hungry.

In Richmond, 1,300 persons are served each week by the Richmond Food Bank. Of the 1,300 recipients, there are 524 persons who actually attend this food bank and they represent 2.4 persons per household. The majority are seniors and people with mental health issues. These groups usually visit each week. Others who use the food bank are on low incomes and use the service as needed. Users must be Richmond residents. Once residency is proven, recipients are granted food packages on an honor system. The average value of a food hamper is about $100 and the food bank tries to ensure the five basic food groups are included.

The Jewish Food Bank in Vancouver serves 350 persons, of whom 55 are children under 18 years of age, and 95 are seniors. If, as it is estimated, 16% of the Jewish community lives on or below the poverty level, it is possible that many in need are not being served or are being served by other organizations. The value of each Jewish Food Bank hamper for a single individual, for example, is $54. Larger family units receive more food. This is in addition to food vouchers supplied by Jewish Family Service Agency. Food that is made available is seen as “supplementary,” enough to fill the gap until the next pay cheque or income. Food hampers are delivered every two weeks to those unable to attend for personal pick up.

For seniors, this is a very troubling scenario. As of two years ago, three out of five women in Greater Vancouver over 65 lived on an income of less than $25,000 per year (as reported by United Way). Many seniors on low, fixed incomes must make major decisions each month. Once rent is paid, are there enough funds for food or do they have to choose between prescription drugs (if not covered by a drug program) and food? Will there be funds for sundries, clothing and entertainment? Will there be enough money to eat out once or twice during the month? Most of us who live in the comfort of our warm homes take this for granted. For a good description of the need for affordable housing, see David Hume’s excellent article in the Nov. 23 Province.

It is generally accepted that food banks had their origins in the early 1980s during a major recession. Hunger was affecting the lives of many Canadians who were unemployed, unable to work, under-employed or whose incomes were below a living wage. It was to be a short-lived situation until the economy improved, as it eventually did, and the need for food banks diminished. However, today, food banks are an integral part of the social fabric. There are currently about 500 food banks across Canada, a sad commentary for a rich nation. In this writer’s opinion, food banks have become secondary extensions of weakened social safety nets. In this respect, food banks may be seen as undermining the state’s obligation to respect and fulfil its requirement to ensure that none of its citizens go hungry. Food banks are driven by poverty but in no way solve the problem of poverty. If anything, the goodwill they provide allows governments to opt out of taking their leadership role in decreasing the need for food banks.

Those persons who staff and volunteer at food banks are not “do-gooders looking for recognition.” Volunteers are the backbone of most not-for-profit organizations. The volunteers that I met while observing one food bank in action were made up mostly of senior citizens who were giving back to the community, who understood the plight of those being served and who served them with respect and genuine caring. Thousands of individual donors, many anonymous, provide millions of dollars each year in support. Many corporations take great pride in supporting food banks, in kind and in cash. They often make the public aware through advertising, hoping what they do will encourage other corporations to do the same.

Food banks will be needed for some time in the future until governments at all levels – federal, provincial and municipal – develop, embrace and put in place a viable national anti-poverty program. Food banks can collectively lobby for stronger and sustainable social safety nets for those in need. In a recent publication, Dignity for All: A National Anti-Poverty Plan for Canada (2013), a number of priorities were considered: income security, housing and homelessness, health, food security, early childhood education and care, jobs and employment. If two or three of these were prioritized and put into operation, it would bring many thousands into mainstream Canada.

Much has already been studied and written about poverty and its effects on too many Canadian citizens. It is time for a concerted and coordinated plan of action. Until that happens, thank G-d for food banks.

Ken Levitt is a vice-president of the Jewish Seniors Alliance of Greater Vancouver and a former chief executive officer of Louis Brier Home and Hospital.