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July 1, 2005

JFSA's Broadway home

New location allows for greater client confidentiality.
PAT JOHNSON

Over coffee and fruit, in their freshly painted digs, the movers and shakers of the Jewish Family Service Agency of Greater Vancouver welcomed the public into the new, West Broadway location of one of the community's backbone organizations.

The Jewish Family Service Agency (JFSA) provides social services to Jewish and other Vancouverites in need, through job-match programs, family counselling, emergency funds and housing assistance, among many other programs. The open house, on June 23, was to showcase the spacious new facilities of the agency. Plenty of natural light and brightly painted walls give a sense of openness and air to the warren of offices in the third-floor suite.

The event was of particular interest because, for the first time in decades, the agency is located away from the core centre of the Jewish community.

The JFSA moved from the Jewish Community Centre of Greater Vancouver into the Wawanesa Building on West Broadway on March 1. Though there are disadvantages to being apart from the rest of the communal institutions, the agency's executive director said the change is positive.

"It's been wonderful," Joseph Kahn-Tietz said of the first three months in the new location. Moving family service agencies out of JCCs is an increasingly common trend across North America, he said. The advantage of having the JFSA outside the JCC is that it increases the confidentiality of the clients.

But the main reason for the move was simply that the agency had run out of space at its JCC location. Staff had been sharing desks and offices, working shifts to avoid piling atop one another. With 28 individual offices now, compared with 14 at the old suite, each staff member has the space to interview clients in privacy.

"The location is good in terms of accessibility," said Kahn-Tietz, noting that the new office is on the Broadway corridor for public transit and close to both Granville and Burrard. "Staff are pleased and the board is pleased."

With the new space, Kahn-Tietz said, they were able to hire three new staff that were desperately needed, but whose hiring was delayed due to lack of room.

With an annual budget of about $2.5 million and about 7,000 clients, the JFSA is one of the community's largest and most influential organizations.

Rabbi Philip Bregman, the spiritual leader of Temple Sholom who was representing all of the city's rabbis in his role as head of the Rabbinical Assembly of Vancouver, affixed the agency's mezuzah during the event. But the celebration was marred by his announcement of the passing of Naomi Gropper, a woman who had dedicated much to the Jewish Family Service Agency and who lost her fight against cancer about a half-hour before the ceremony. The mezuzah was dedicated in her memory and in honor of all JFSA staff and volunteers, who exemplify what the rabbi called "the holy opportunity to get our hands dirty."

"Life is getting our hands dirty," said the rabbi. "You people know this."

The work of the agency, which deals with people in the most difficult passages of their lives, is an act of hope, Bregman said, calling the agency's new bayit (home), "a wonderful, important place in Jewish life."

Lani Levine, the agency's president, spoke briefly, noting the many emotions of the day, saddened as it was by the passing of a longtime friend of the agency, and the mixed feelings that accompany any big change.

"We felt sad about leaving the JCC," Levine said. "But we are filled with gratitude to be here."

Levine praised the leaders of the agency who came before her. A wall of the office is dedicated to pictures from the past, and other photos and memorabilia are scattered throughout the suite.

"Our founders were visionaries," Levine said. "Everyone who's been involved has been a visionary."

The roots of the agency go back 95 years, to the founding of the Hebrew Aid and Immigrant Society. The open house attracted dozens of past board members, staff, presidents and innumerable volunteers and recipients of the agency's helping hand. Though excited about the future, Levine expressed the wish for a time when the JFSA could close its doors.

"In a perfect world, we wouldn't need a JFSA," she said.

Pat Johnson is a B.C. journalist and commentator.

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